Terms and conditions

Terms and Conditions of tenutadellacascinassa.it

Introduction

These Terms govern:

the use of this Website, and
any other agreement or legal relationship with the Owner,

in a legally binding manner. Terms with a capital initial letter are defined in the corresponding section of this document.

Users are kindly requested to read this document carefully.

This Website is a service of:

CASCINASSA SOC. AGRICOLA SRL
Piazzale Luigi Cadorna 10
20123 MILAN, Italy
VAT No. 04918970965
REA MILANO 1782031

Owner’s email address: info@tenutadellacascinassa.it

At a Glance

The use of this Website and the Service is reserved for Users of legal age under applicable law.
Please note that certain provisions of these Terms may apply only to specific categories of Users. In particular, some clauses may apply solely to Consumers or solely to Users acting in a professional capacity. Such limitations are always explicitly stated in the relevant clause. In the absence of such mention, the clauses apply to all Users.
The right of withdrawal applies only to European Consumers.

TERMS OF USE

Unless otherwise specified, the conditions of use of this Website set out in this section apply generally.

Additional conditions of use or access applicable in particular situations are expressly indicated in this document.

By using this Website, the User declares that they meet the following requirements:

There are no restrictions regarding whether Users act as Consumers or Business Users;
The User is of legal age under applicable law.

Content on This Website

Unless otherwise specified or clearly recognizable, all content available on this Website is owned by or provided by the Owner or its licensors.

The Owner takes the utmost care to ensure that the content available on this Website does not violate applicable laws or third-party rights. However, it is not always possible to achieve such a result.
In such cases, without prejudice to the rights and claims legally exercisable, Users are kindly asked to submit any related complaints using the contact details provided in this document.

Rights on the Content of This Website

The Owner holds and expressly reserves all intellectual property rights over the aforementioned content.

Users are not authorized to use the content in any way that is not necessary or implicit in the proper use of the Service.

In particular—and without limitation—Users are prohibited from copying, downloading, sharing beyond the limits set forth below, modifying, translating, processing, publishing, transmitting, selling, sublicensing, transforming, transferring, assigning to third parties, or creating derivative works from the content available on this Website, or allowing third parties to engage in such activities through their User account or device, even unknowingly.

Where expressly indicated on this Website, the User is permitted to download, copy, and/or share certain content available on this Website solely for personal and non-commercial purposes, provided that proper attribution of authorship and any other relevant notices required by the Owner are maintained.

The limitations and exceptions provided under copyright law remain unaffected.

Access to External Resources

Through this Website, Users may have access to resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content or availability.

The conditions applicable to any third-party resources, including those concerning any grants of rights to content, are determined by those third parties and governed by their respective terms and conditions or, in their absence, by applicable law.

Permitted Use

This Website and the Service may be used only for the purposes for which they are offered, under these Terms and in accordance with applicable law.

It is the sole responsibility of the User to ensure that their use of this Website and/or the Service does not violate any law, regulation, or third-party rights.

TERMS AND CONDITIONS OF SALE

Paid Products

Some of the Products offered on this Website as part of the Service are subject to payment.

The fees, duration, and conditions applicable to the sale of such Products are described below and in the relevant sections of this Website.

Product Description

Prices, descriptions, and availability of Products are specified in the respective sections of this Website and are subject to change without notice.

Although the Products on this Website are presented as accurately as technically possible, the presentation on this Website by any means (including, where applicable, graphical materials, images, colors, or sounds) is for reference only and does not imply any guarantee regarding the characteristics of the purchased Product.

The characteristics of the selected Product will be specified during the purchase process.

Purchase Procedure

Each step, from selecting the Product to submitting the order, is part of the purchase process.
The purchase procedure includes the following steps:

Users must select the desired Product, adding it to their purchase selection and, where possible, specifying quantity and specific characteristics.
Users may review their selection, modify, add, or remove items.
Users will be asked to provide their billing address, contact details, and chosen payment method.
If the purchase involves the delivery of a Product, Users may need to specify a shipping address.
During the purchase process, Users may at any time modify, correct, or replace the provided information or cancel the process altogether without any consequence.
After providing all required information, Users must carefully review the order and may then proceed to checkout.
To submit the order, Users must accept these Terms and use the appropriate button or mechanism on this Website, thereby committing to pay the agreed price.

Order Submission

Submitting the order entails the following:

The submission of the order by the User constitutes the conclusion of the contract and obliges the User to pay the price, taxes, and any other applicable fees and costs as specified on the order page.
If the purchased Product requires action from the User (e.g., providing information, personal data, specifications, or special requests), the submission of the order also implies the User’s obligation to cooperate accordingly.
Once the order is submitted, Users will receive an order receipt confirmation.
All notifications related to the purchase process will be sent to the email address provided by the User for that purpose.

Prices

During the purchase process and before submitting the order, Users are duly informed of all fees, taxes, and costs (including, where applicable, shipping charges) that will be charged.

Prices on this Website include all applicable fees, taxes, and costs.

Payment Methods

The accepted payment methods are displayed during the purchase process.

Certain payment methods may be subject to additional conditions or fees. Detailed information can be found in the relevant section of this Website.

All payments are handled independently by third-party services. Therefore, this Website does not collect payment data—such as credit card numbers—but only receives a notification once the payment has been successfully completed.

For more information about the processing of personal data and related rights, Users may refer to this Website’s Privacy Policy.

If payment through one of the available methods fails or is refused by the payment service provider, the Owner is under no obligation to fulfill the order. In the event of failed payment, the Owner reserves the right to request reimbursement from the User for any expenses or damages incurred.

Retention of Ownership

Until full payment of the purchase price has been received by the Owner, the User does not acquire ownership of the ordered Products.

Delivery

Deliveries are made to the address indicated by the User and in the manner specified in the order summary.

Upon delivery, Users are required to check the contents of the package and promptly report any anomalies to the contact details indicated in this document or as described on the delivery note. Users may refuse to accept a package if it is visibly damaged.

Delivery is available in the following countries or territories: Italy.

Delivery times are indicated on this Website or during the purchase process.

Unless otherwise specified on this Website or agreed upon with the User, Products are delivered within thirty (30) days from the date of purchase.

Non-Delivery

The Owner shall not be held responsible for any delivery errors resulting from inaccuracies or omissions committed by the User during the purchase process, nor for any damages or delays occurring after the package has been handed over to a carrier appointed by the User and not proposed or approved by the Owner.

If goods are not delivered or collected at the time or within the deadline agreed upon, they will be returned to the Owner, who will contact the User to arrange a second delivery attempt or agree on further measures.

Unless otherwise specified, any delivery attempt beyond the first will be at the User’s expense.

Delivery Subject to Conditions

The delivery of certain Products—such as alcoholic beverages, restricted content, or similar items—may be subject to additional legal conditions applicable to the recipient under relevant laws, these Terms, or other applicable documents.

Upon delivery of such Products, Users may be required to provide proof or declarations confirming that such conditions are met—for example, proof of legal age under applicable law.
Failure to meet such legal or contractual conditions may prevent delivery of the Products.

User Rights

Right of Withdrawal
Unless an exception applies, the User may have the right to withdraw from the contract within the period specified below (usually 14 days) for any reason and without justification. The User can find further information on the right of withdrawal in this section.

Who is entitled to the right of withdrawal
Unless one of the exceptions listed below applies, Users acting as European Consumers are by law entitled to withdraw from contracts concluded online (distance contracts) within the time period specified below, for any reason and without the need to provide justification.

Users who do not meet these requirements are not entitled to the rights described in this section. The Consumer will be liable to the Seller only for any decrease in the value of the goods resulting from handling the goods other than what is necessary to establish their nature, characteristics, and functioning.

Exercising the right of withdrawal
To exercise the right of withdrawal, the User must send the Owner an unequivocal statement of their intention to withdraw from the contract.

For this purpose, the User may use the model withdrawal form found in the definitions section of this document. However, the User is free to express their intention to withdraw from the contract in any other suitable form. In order to comply with the period within which the right must be exercised, the User must send the withdrawal statement before the withdrawal period expires.

When does the withdrawal period expire?

In the case of the purchase of goods, the withdrawal period expires 14 days after the day on which the User or a third party—appointed by the User and different from the carrier—takes possession of the goods.
In the case of the purchase of multiple goods ordered together but delivered separately, or the purchase of a single good made up of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party—appointed by the User and different from the carrier—takes possession of the last of the goods, lots, or pieces.

Effects of withdrawal
The Owner shall reimburse all payments received, including, where made, those relating to delivery costs, to Users who have correctly exercised the right of withdrawal.

However, any additional cost resulting from the User’s choice of a particular method of delivery other than the least expensive type of standard delivery offered by the Owner shall remain at the User’s expense.

The refund shall be made without undue delay and in any case within 14 days from the day on which the Owner was informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, the refund shall be made using the same means of payment used for the initial transaction. The User shall not incur any fees as a result of the withdrawal.

… for contracts for the purchase of tangible goods
Unless the Owner has offered to collect the goods, the User must return them to the Owner or to another person authorized by the Owner to receive them without undue delay and in any event within 14 days from the day on which they communicated their intention to withdraw from the contract.

The deadline is met if the goods are handed over to the carrier or another authorized person before the expiration of the 14-day period described above. The refund may be withheld until receipt of the goods or until the User has provided evidence of having returned them.

The User is liable for any decrease in the value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.

Return shipping costs are borne by the User.

Guarantees

Legal guarantee of conformity of the Product under European Union law
Under European law, the seller guarantees the conformity of goods sold to Consumers for a minimum period of 2 years from delivery.

Where Users act as European Consumers, the legal guarantee of conformity of goods applies to items available on this Website in accordance with the laws of the country in which they habitually reside.

The national laws of that country may grant Users broader rights.

Consumers who do not act as European Consumers may enjoy conformity warranty rights under the laws of the country in which they habitually reside.

After-sales support
Users who have purchased products on this Website may use, free of charge, after-sales support services related to their purchase for the entire warranty period by contacting the Owner using the contact details indicated in this document.

Common Provisions

No implied waiver
Failure by the Owner to exercise legal rights or claims arising from these Terms does not constitute a waiver thereof. No waiver may be considered final with respect to a specific right or any other right.

Service interruption
To ensure the best possible level of service, the Owner reserves the right to interrupt the Service for maintenance purposes, system updates, or any other modification, giving appropriate notice to Users.

Within the limits of the law, the Owner reserves the right to suspend or cease the Service entirely. In the event the Service is discontinued, the Owner will endeavor to enable Users to extract their personal data and information and will respect Users’ rights concerning continued use of the product and/or compensation, in accordance with legal provisions.

Furthermore, the Service may be unavailable due to causes beyond the Owner’s reasonable control, such as force majeure (e.g., infrastructure malfunctions, blackouts, etc.).

Resale of the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell, or exploit this Website or the Service, in whole or in part, without the prior written consent of the Owner, given directly or through a legitimate reseller program.

Privacy Policy
Information on the processing of personal data is contained in this Website’s Privacy Policy.

Intellectual property
Without prejudice to any more specific provision contained in the Terms, intellectual and industrial property rights—such as copyrights, trademarks, patents, and designs—relating to this Website are held exclusively by the Owner or its licensors and are protected under applicable intellectual property laws and international treaties.

All trademarks—word or figurative—and any other distinctive signs, trade names, service marks, illustrations, images, or logos appearing in connection with this Website are and remain the exclusive property of the Owner or its licensors and are protected under applicable intellectual property laws and international treaties.

Changes to the Terms
The Owner reserves the right to modify the Terms at any time. In such a case, the Owner will duly inform Users of the changes.

The changes will take effect in the relationship with the User only from the time communicated to the User.

Continued use of the Service implies the User’s acceptance of the updated Terms. If the User does not wish to accept the changes, they must cease using the Service and may withdraw from the Agreement.

The previous version will continue to govern the relationship until the User accepts the changes. That version may be requested from the Owner.

Where required by law, the Owner will inform Users in advance of the effective date of the amended Terms.

Assignment of the contract
The Owner reserves the right to transfer, assign, dispose of, novate, or subcontract one or more of the rights and obligations under these Terms, having due regard to the Users’ legitimate interests.

The provisions relating to changes to these Terms apply.

The User is not permitted to assign or transfer their rights and obligations under the Terms without the Owner’s written consent.

Contacts
All communications relating to the use of this Website must be sent to the contact details indicated in this document.

Severability clause
If any provision of these Terms is or becomes null or unenforceable under applicable law, the nullity or unenforceability of such provision shall not affect the validity and effectiveness of the remaining provisions, which shall therefore remain in full force and effect.

US Users
Any invalid or ineffective provision shall be construed and adapted to the extent necessary to render it valid, effective, and consistent with its original purpose.
These Terms constitute the entire agreement between the User and the Owner with reference to the regulated subject matter and prevail over any other communication, including any prior agreements, between the parties regarding the subject matter.
These Terms shall be enforced to the fullest extent permitted by law.

European Users
If a provision of these Terms is or becomes null, invalid, or ineffective, the parties shall endeavor to identify amicably a valid and effective provision to replace the null, invalid, or ineffective one.
If no agreement is reached within the above terms, where permitted or provided by applicable law, the null, invalid, or ineffective provision shall be replaced by the applicable legal rule.

Without prejudice to the above, the nullity, invalidity, or ineffectiveness of a specific provision of these Terms shall not result in the nullity of the entire Agreement, unless the null, invalid, or ineffective provisions within the Agreement are essential or of such importance that the parties would not have entered into the contract had they known the provision would be invalid, or in cases where the remaining provisions would impose an excessive and unacceptable burden on one of the parties.

Governing law
These Terms are governed by the law of the place where the Owner is established, as indicated in the relevant section of this document, irrespective of conflict-of-law rules.

Prevalence of national law
However, notwithstanding the above, if the law of the User’s country provides a higher level of consumer protection, that higher level of protection shall prevail.

Jurisdiction
Exclusive jurisdiction over any dispute arising from or in connection with the Terms lies with the courts of the place where the Owner is established, as indicated in the relevant section of this document.

Exception for Consumers in Europe
The foregoing does not apply to Users acting as European Consumers or Consumers located in the United Kingdom, Switzerland, Norway, or Iceland.

Dispute Resolution

Amicable settlement of disputes
Users may report any disputes to the Owner, who will seek to resolve them amicably.

Without prejudice to Users’ right to bring an action in court, in the event of disputes concerning the use of this Website or the Service, Users are asked to contact the Owner at the contact details indicated in this document.

The User may send a complaint to the Owner’s email address indicated in this document, including a brief description and, where applicable, details of the relevant order, purchase, or account.

The Owner will handle the request without undue delay and within 3 days of its receipt.

Definitions and Legal References

This Website (or this Application)
The structure that enables the provision of the Service.

Agreement
Any legally binding or contractual relationship between the Owner and the User governed by the Terms.

Business User
Any User who does not fall under the definition of Consumer.

European (or Europe)
Applies when the User, regardless of nationality, is located within the European Union.

Model withdrawal form
Addressed to:

CASCINASSA SOC. AGRICOLA SRL
Piazzale Luigi Cadorna 10
20123 MILAN
VAT No. 04918970965
REA MILANO 1782031
info@tenutadellacascinassa.it

I/We hereby notify the withdrawal from my/our contract for the sale of the following goods/services:

_____________________________________________ (insert here a description of the goods/services from which you intend to withdraw)

Ordered on: _____________________________________________ (insert date)
Received on: _____________________________________________ (insert date)
Name of consumer(s): _____________________________________________
Address of consumer(s): _____________________________________________
Date: _____________________________________________
(sign only if this form is submitted on paper)

Owner (or We/Us)
Indicates the natural or legal person who provides this Website and/or offers the Service to Users.

Product
A good or service available through this Website, such as a tangible good, digital files, software, booking services, etc., and any other type of product separately defined in this document, such as Digital Products.

Service
The service offered through this Website as described in the Terms and on this Website.

Terms
All conditions applicable to the use of this Website and/or the provision of the Service as described in this document as well as in any other document or agreement connected to it, in their respective most up-to-date version.

User (or You)
Any natural person who uses this Website.

Consumer
Any User regarded as such under applicable law.